04.11.2026.

NBS warns of fraudulent messages urging Alta banka borrowers to settle their outstanding liabilities

The NBS has received reports from citizens stating that they have received SMS messages in which the sender is identified by the alphanumeric sender ID “AltaPay”. Some citizens have also reported receiving SMS messages from unknown phone numbers. These messages urge recipients to settle their loan obligations by making payments to specified bank accounts held with Banka Poštanska štedionica.

We wish to warn citizens and all clients of Alta banka a.d. Beograd – in bankruptcy and Alta Group d.o.o. Beograd not to make any payments in response to such or similar SMS messages or any emails with similar content. Citizens who have loans with Alta banka a.d. Beograd – in bankruptcy will receive timely and clear information and instructions on how to settle their obligations going forward, exclusively from the Deposit Insurance Agency, which has taken over the management of the bank.

Accordingly, citizens who have loans granted by Alta banka a.d. Beograd – in bankruptcy should wait for a notification from the Deposit Insurance Agency specifying the bank and the account number to which they should make their loan repayments going forward. They should under no circumstances act on suspicious SMS messages from unknown senders or any e-mails of a similar nature.

The NBS immediately notified Banka Poštanska štedionica so that it could take appropriate measures regarding the account number cited in one of the SMS messages to which the NBS had access. The NBS also requested that Poštanska štedionica step up its monitoring of suspicious transactions, i.e. inflows.
 

Governor’s Office