File a complaint against financial services provider or mediation proposal

If you want to file a complaint against a bank, financial lessor, payment service provider or e-money issuer (Serbian version only) click here.

If you want to file a complaint against an insurance services provider or VPF management company (Serbian version only) click here.

If you want to submit additional documents or comments upon NBS request in the complaints procedure (Serbian version only) click here.

If you want to file a mediation proposal – (Serbian version only) click here.