Consumer protection

Financial services play a significant role not only in our economy, but also in the lives of all citizens of the Republic of Serbia. It is therefore of utmost importance to have a well-regulated and stable financial system.

Given the above, by setting up a special organisational unit – Department for Financial Consumer Protection, the NBS initiated the establishment of the institute of financial services consumer protection, reflecting its commitment to provide support to citizens in the exercise of their rights and interests, as well as assistance in understanding and using services of financial institutions.

Department for Financial Consumer Protection also includes the NBS Call Centre where citizens may get information about advantages and risks to be taken into account when deciding which financial products and services to use.

If you believe that a bank, leasing company, insurance company, voluntary pension fund management company, payment institution or electronic money institution does not adhere to provisions of concluded agreements, good business practices or general terms of business, you can find information on how to protect your rights and interests on this page.