21/08/2026

Continued positive trends in digital banking in Q2 2026

Data for Q2 2026 confirm the continuation of positive trends in digital banking and the acceptance of modern financial services by citizens and businesses. According to data obtained from payment service providers, the number of registered m-banking users reached 5,446,159 at end-Q2 2026, up by 13.2% y-o-y. At the same time, the number of registered e-banking users reached 5,178,872, going up by 11.0% compared with Q2 2025.

As regards the use of digital banking instruments, a total of 75.3 mn payments were made in Serbia via m- and e- banking in Q2 2026, which is an increase of 11.8% compared with the same period last year. The most significant contribution to this growth came from m-banking, which recorded as much as 26.8% more transactions than in Q2 2025, increasing from 33.6 mn to 42.6 mn payments. On the other hand, the use of e-banking declined by 3.1%, from 33.8 mn to 32.7 mn payments.

The results achieved in Q2 2026 show that digital banking in Serbia continues to record steady growth and a high level of acceptance among users. The changes observed in the structure of digital channel usage confirm the increasingly important role of mobile devices as the primary means of accessing banking and payment services. At the same time, although mobile banking recorded another strong increase in the number of payments made in the quarter under review, e-banking continues to play an important role as a channel for accessing payment services, as evidenced by the high and stable number of payments and users. The indicators observed point to the joint contribution of m- and e- banking to the further development of cashless payments and the digitalisation of financial services.

A graphic overview of data on the provision of payment services and the issuance of e-money in Q2 2026 is available at: NBS | Statistics.

Payment System Department